Our primary goal at Le Chat Noir is satisfied, repeat customers. We apoplogize if our return policy seems restrictive, however, now-a-days there seems to be a growing number of people who are, shall we say, less than honest.  They buy clothing or jewelry in stores or on the internet, wear it for that special occasion, then return it for a full refund.

Please be aware that we take great care in describing and photographing the merchandise on our website.  All of our jewelry is handmade using natural materials.  The colors may vary slightly from the photographs. When this is the case, we indicate so in the description of the piece.  We also provide accurate measurements for all of our pieces.  Please consider our descriptions and measurements carefully when making your choices. All merchandise is in perfect condition when shipped.  We carefully hand pack your purchases to prevent any damage during transit. We stand by the quality of our merchandise and are confident that you will be happy with your purchase.

We accept returns if the merchandise is damaged in transit or is not as described on our site.(If this is not the case contact us immediately with your concerns and we will discuss the problems and possible options with you.) If this is the case, e-mail us immediately about your concerns. Return the merchandise in its original new and unworn condition and in its original packaging within two (2) business days (postmarked) of its receipt. Shipping charges are not refundable and customers are responsible for insuring returned merchandise. Le Chat Noir is not responsible for lost, stolen or damaged returns that are not insured.

You must return the merchandise by recorded delivery. We strongly advise our customers to obtain proof of posting when returning our merchandise.  There is also a 15 percent restocking fee for undamaged merchandise that is returned to compensate us for the costs incurred in processing the original order and re-listing the merchandise when it is returned. We will issue a credit or refund provided that the item is in its original condition and packaging. Decisions concerning the condition of returned merchandise will be made by Le Chat Noir and are final. All credits or refunds will be issued against the account through which the purchase was made. We can only credit back the exact amount spent.

No exchanges or refunds will be made on Custom or Wholesale Orders. No exceptions.

Any questions concerning returns should be e-mailed to us at lechatnoirenterprises@yahoo.com.

Our Commitment To Our Customers